Game Troubleshooting

Welcome to the Game Troubleshooting Center. This page is designed to assist you in resolving common issues that may arise while installing, launching, or playing the game. Whether you're encountering problems due to outdated system components, network configurations, or software compatibility, our step-by-step guides and solutions aim to get you back into the game swiftly.

Our game requires the .NET Framework 4.6.1 runtime. Download and install it from Microsoft:

Next, install the latest Microsoft Visual C++ Redistributable (2015–2022):

Additionally, download and install the DirectX End-User Runtime.

These packages ensure your system has the necessary libraries for our game’s engine.

Tip: After installation, reboot your computer to finalize setup.

Note: You must restart your computer after installation is complete to apply the game settings and compatibility options.
Otherwise, you will not be able to access the game.

Our game requires an IPv4 connection. If your system defaults to IPv6, you might experience issues when selecting a server. You can gently prioritize IPv4 using the following steps—no registry edits or risky settings involved.

Check Your Network is Using IPv4
  1. Open Control Panel → Network and Internet → Network and Sharing Center.
  2. Click Change adapter settings from the left menu.
  3. Right-click your current connection (Wi-Fi or Ethernet) and select Properties.
  4. Make sure these two are checked:
    • Internet Protocol Version 4 (TCP/IPv4)
    • Internet Protocol Version 6 (TCP/IPv6)
  5. Select IPv4 and click Properties.
  6. Just confirm that your current settings are correct. Do not change anything if you're unsure—especially if you use a static IP.
Advanced (Optional): Check IPv4 Is First
  1. In the same IPv4 Properties window, click Advanced….
  2. If you see both IPv4 and IPv6 addresses listed, use the Up ↑ button to move IPv4 to the top.
  3. Click OK on all windows and restart your PC.

💡 This method doesn't disable IPv6 but ensures Windows tries IPv4 first—enough to fix server selection issues for most users.

If this didn’t help, you may also try fully disabling IPv6 as a last resort.

If your system uses IPv6 by default, the game may not proceed when selecting a server. Disabling IPv6 can help resolve this issue. Follow these steps:

  1. Open Network Settings:
    • Press Win + R, type ncpa.cpl, and press Enter. This opens the Network Connections window.
  2. Access Adapter Properties:
    • Right-click your active network adapter (e.g., Ethernet or Wi-Fi) and select Properties.
  3. Disable IPv6:
    • In the list of items, locate Internet Protocol Version 6 (TCP/IPv6).
    • Uncheck the box next to it.
  4. Apply Changes:
    • Click OK to save the changes.
  5. Restart Your Computer:
    • To ensure the changes take effect, restart your computer.

Note: Disabling IPv6 may affect certain Windows components and services. Microsoft recommends preferring IPv4 over IPv6 rather than disabling IPv6 entirely. Proceed with caution and only if necessary. For more information, refer to the official Microsoft documentation: Configure IPv6 for advanced users.

To ensure that the game runs smoothly without interference from Windows Security (Defender), you can add specific executables or the entire game folder to the exclusions list. Follow these steps:

  1. Open Windows Security:
    • Click on the Start menu and type Windows Security, then press Enter.
  2. Navigate to Virus & Threat Protection:
    • In the Windows Security window, click on Virus & threat protection.
  3. Manage Settings:
    • Scroll down and click on Manage settings under the Virus & threat protection settings section.
  4. Add or Remove Exclusions:
    • Scroll down to the Exclusions section and click on Add or remove exclusions.
  5. Add an Exclusion:
    • Click on Add an exclusion and choose either:
      • File: To add individual executables like Updater.exe, Launcher_en.exe, or Launcher_es.exe.
      • Folder: To add the entire game folder.
    • Navigate to the file or folder location, select it, and confirm the addition.

During the installation of the game, specific compatibility settings are configured by default to ensure optimal performance. If these settings are altered, it may prevent the game from launching or cause unexpected behavior. Follow the steps below to verify and correct these settings for each executable file:

  1. Navigate to the game's installation directory.
  2. For each of the following executable files, perform steps 3–6:
    • Updater.exe
    • HTLauncher.exe
    • Launcher_en.exe
    • Launcher_es.exe
  3. Right-click the executable file and select Properties.
  4. In the Compatibility tab:
    • For Updater.exe and HTLauncher.exe:
      • Ensure that "Run this program in compatibility mode for:" is unchecked.
      • Check the box for "Run this program as an administrator".
    • For Launcher_en.exe and Launcher_es.exe:
      • Check the box for "Run this program in compatibility mode for:" and select Windows XP (Service Pack 3) from the dropdown menu.
      • Check the box for "Run this program as an administrator".
  5. Click Apply, then OK.

Note: If the Compatibility tab is missing, you can use the Program Compatibility Troubleshooter to adjust settings:

  1. Right-click the executable file and select Troubleshoot compatibility.
  2. Follow the on-screen instructions to apply recommended settings.

For more detailed information, refer to Microsoft's guide on making older apps compatible with the latest version of Windows: Make older apps or programs compatible with the latest version of Windows.

Short: Forcing the network adapter to a fixed speed or leaving some advanced features enabled can cause frequent disconnects. The steps below are safe, easy, and fix most problems.

Quick explanations (read before changing anything)
  • Speed & Duplex — Controls link speed and whether the adapter uses full/half duplex. Auto Negotiation lets the adapter and switch agree on the correct speed. Forcing a speed (e.g. 1.0 Gbps Full) often causes mismatches and disconnects.
  • Energy Efficient Ethernet (EEE) / Green Ethernet — Saves power by idling the link. On some consumer routers/switches this can introduce brief dropouts. Disable if you see intermittent disconnects.
  • Large Send Offload (LSO) / Checksum Offload / TCP/UDP Offload — These offload CPU work to the NIC (Network Interface Card) and normally improve throughput. Occasionally buggy drivers or incompatible equipment cause packet loss; toggling them off one-by-one helps isolate the issue.
  • Jumbo Frame / Jumbo Packet — Increases MTU above the standard 1500 bytes. Only enable if every device on your LAN supports the same MTU; otherwise enable causes fragmentation or failed transfers.
  • Power Management option — The checkbox "Allow the computer to turn off this device to save power" lets Windows put the NIC to sleep. If enabled, the adapter may be suspended and drop the connection during idle periods — disable for gaming.
Quick, safe steps (do these first)
  1. Open Device Manager (Right-click Start → Device Manager).
  2. Expand Network adapters, right-click your adapter → Properties → Advanced tab.
  3. Set Speed & Duplex to Auto Negotiation (or Auto).
  4. Find Energy Efficient Ethernet / Green Ethernet and set it to Disabled (if present).
Power options — where to find the setting (varies by Windows & drivers)

Different Windows versions and NIC drivers put the power setting in different places. Try these in order:

  1. Device Manager (common) — recommended first:
    • Device Manager → Network adapters → your adapter → Properties → Power Management tab.
    • If present, uncheck Allow the computer to turn off this device to save power and click OK.
  2. Network Connections (alternate):
    • Control Panel → Network and Internet → Network and Sharing Center → Change adapter settings.
    • Right-click the adapter → Properties → click Configure… → open the Power Management tab and uncheck the same box.
  3. If you don't see a Power Management tab:
    • Some drivers hide that tab. Update the NIC driver or install the vendor utility (Intel PROSet, Realtek package) — these often expose power options.
    • Fallback: adjust power plan: Settings → System → Power & sleep → Additional power settings → Change plan settings → Change advanced power settings.

      Set Wireless Adapter Settings → Power Saving Mode to Maximum Performance
      and PCI Express → Link State Power Management to Off.
If disconnects continue (next safe checks)
  1. Still in the Advanced tab, temporarily disable one of these properties at a time and test the game:
    • Large Send Offload (LSO)
    • Checksum Offload (IPv4/IPv6 checksum)
    • TCP/UDP Offload or similar
  2. Ensure Jumbo Frame / Jumbo Packet is Disabled (MTU 1500) unless your network explicitly supports it.
  3. Update the NIC driver from your PC/motherboard vendor or NIC maker (Intel/Realtek/Broadcom).
  4. Try a different Ethernet cable (Cat5e/ Cat6) and a different router/switch port.

Short version: the game server authenticates your public IP (the address your router shows to the internet). If that IP changes, the server will see you as a new user and disconnect you. Below are safe, practical options to get a stable public IP.

What is a public IP?
  • Your public IP is the address provided by your Internet Service Provider — the company you pay for internet (examples: Vodafone, AT&T, Comcast). This is the address the game server sees when you connect.
How to check your current public IP
  1. Open a browser and visit a site such as whatismyipaddress.com or whatismyip.com — the page will show the public IP your connection currently uses.
Option A — Best: Ask your ISP for a static public IP
  1. Find out your ISP name (your bill, modem sticker, or the IP lookup site often shows it).
  2. Contact ISP support and request a static IPv4 address for your account (explain: “I need a fixed public IP for a game server whitelist”).
  3. Ask whether it costs extra, and whether they use Carrier-Grade NAT (CGNAT). If the ISP uses CGNAT, you may not be able to get a public static IP without changing plan or provider.
Option B — Practical alternative: Use a VPN service with a static exit IP
  1. A VPN with a static or static/shared IP will make your public IP stable (the server will see the VPN's IP). This is often faster to set up than changing ISP plans.
  2. We recommend Windscribe (static IP option available). If you want to try it, use this link: Get Windscribe then download the Windows App. If you confirm your email, you will receive 10 GB of free bandwidth per month.
  3. Another alternative VPN is: Psiphon. It is open source and free.
  4. Notes: VPNs can introduce extra latency and usually require a paid plan for static IPs.

If the game crashes or closes unexpectedly when starting or while loading a map, it may be due to high-resolution settings or GPU configuration. Follow the steps below to resolve the issue:

1. Set Game Resolution to 1440x900 or Lower

Using a resolution higher than 1440x900 can cause the game to crash during map loading. To adjust the resolution:

  1. Open the game launcher.
  2. Click on the Display Settings button.
  3. Set the resolution to 1440x900 or a lower value.
  4. Save the changes and restart the game.
2. Configure NVIDIA GPU as Default for Game Launchers

If you have an NVIDIA graphics card, ensure it's set as the default GPU for the game's launcher executables (Launcher_en.exe and Launcher_es.exe):

  1. Right-click on your desktop and select Display settings.
  2. Scroll down and click on Graphics settings.
  3. Under Choose an app to set preference, select Desktop app, then click Browse.
  4. Navigate to the game's installation directory and select Launcher_en.exe. Repeat this step to add Launcher_es.exe.
  5. Once added, click on the application name, then click Options.
  6. In the pop-up window, select High performance to use the NVIDIA GPU, then click Save.

For more detailed instructions, refer to the NVIDIA GPU Configuration Guide.

After that, don't forget to set the compatibility mode for Launcher_en.exe and Launcher_es.exe to Windows XP (Service Pack 3).

The game is designed to run correctly on both integrated and dedicated graphics cards. However, if you experience crashes or poor performance while loading maps, you can force the game to use your NVIDIA GPU to improve stability and speed.

Follow these steps to assign your NVIDIA GPU specifically to the game's launcher files (Launcher_en.exe and Launcher_es.exe):

  1. Right-click on your desktop and select Display settings.
  2. Scroll down and click on Graphics settings.
  3. Under Choose an app to set preference, select Desktop app, then click Browse.
  4. Navigate to the game's installation folder and select Launcher_en.exe. Repeat this step to add Launcher_es.exe.
  5. After adding them, click on each launcher → Options → choose High performance → Save.

This ensures that the game runs on your dedicated NVIDIA GPU, which can solve map loading crashes or lag issues on some systems.

For additional info, you can also check this guide from Microsoft: How to assign GPU per app on Windows.

If you're experiencing problems accessing the registration page, it might be due to using an outdated or unsupported browser. Here's what you need to know:

Why This Happens
  • Google Chrome: Support for Windows 7 and 8.1 ended with Chrome version 109 in January 2023. This means no further updates or security patches are provided for these operating systems. Learn more.
  • Microsoft Edge: Similarly, support for Windows 7 and 8.1 has been discontinued. Learn more.
Recommended Browsers for Windows 7 and 8
  • Mozilla Firefox ESR: The Extended Support Release (ESR) version of Firefox continues to receive updates and security patches for older operating systems. Download Firefox ESR.
  • Supermium: A Chromium-based browser designed to support older Windows versions, including Windows 7 and 8.1. Download Supermium.

Note: Using an up-to-date browser ensures better security and compatibility with modern web standards, which is essential for accessing all features of our registration page.

You must register with a real working emails so you can activate your account and benefit from all the website features.

If you haven't received the registration confirmation email, it might have been filtered into your spam or junk folder. Here's what you can do:

1. Check Your Spam/Junk Folder

Navigate to your email's spam or junk folder and look for an email from [email protected]. If found, mark it as "Not Spam" or "Not Junk" to move it to your inbox.

2. Add Us to Your Safe Senders List

To ensure future emails are delivered to your inbox, add our email address to your safe senders list:

  • Gmail: Create a filter for [email protected] and select "Never send it to Spam".
  • Outlook: Add [email protected] to your Safe Senders list in Junk Email settings.
  • Yahoo: Add [email protected] to your Contacts and mark any emails as "Not Spam".

For detailed instructions, refer to your email provider's help documentation.

3. Check Your Inbox Space

Email delivery may result in failure if the recipient's inbox is out of storage space. Please ensure that your email inbox has enough space before registering an account.

4. Still Need Help?

If you've checked your spam folder and added us to your safe senders list but still haven't received the email, please contact our support team for further assistance.

Browsers may flag game files as dangerous. Follow the steps for your browser below to proceed with the download or whitelist our site.

Google Chrome
  1. Click the three‑dot menu in the Downloads bar → Downloads.
  2. Next to the blocked file, click More ⋮ → Download dangerous file.
  3. Optional: In Settings → Privacy & security → Security → Insecure content, add our domain to the allow list.
Mozilla Firefox
  1. Open the Downloads panel and click Allow download if prompted.
  2. Go to ☰ → Settings → Privacy & Security, uncheck Block reported attack sites (not recommended long‑term).
  3. Advanced: In about:config, set browser.download.block_potentially_unwanted = false.
Microsoft Edge
  1. Open Downloads, click the … next to the blocked file, and select Keep.
  2. Administrators: configure the DownloadRestrictions policy to allow specific file types or domains.

Short: Windows by default limits the system to 80 percent of the bandwidth of a connection for system use. Setting the limit to 0% can help in some cases, but results may vary.

Note: This tweak does not magically increase your internet speed. It may help in some situations (downloads, patching), but not for everyone.

Method 1 — Using Group Policy (Pro / Enterprise only)

If gpedit.msc does not open, skip this method.

  1. Press Win + R, type gpedit.msc, press Enter.
  2. Go to Computer Configuration → Administrative Templates → Network → QoS Packet Scheduler.
  3. Open Limit reservable bandwidth.
  4. Select Enabled.
  5. Set Bandwidth limit (%) to 0.
  6. Click Apply → OK.

Available only on: Pro, Enterprise, Education editions of Windows.

Method 2 — Using Registry (All Windows versions)

This does the same setting for users who don’t have Group Policy.

⚠️ Be careful: Only change the value mentioned below.

  1. Press Win + R, type regedit, press Enter.
  2. Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Psched
  1. If the Psched key does not exist:
    • Right-click Windows → New → Key → name it Psched
  2. Inside Psched, right-click → New → DWORD (32-bit) Value
  3. Name it: NonBestEffortLimit
  4. Double-click it and set value to 0
  5. Click OK and restart your PC
Final notes
  • If you notice no improvement, you can safely leave it as is or revert the change.
  • This tweak is optional and not required for the game to work.